Shipping and Return Policy
At Succulux.be, we strive to provide a seamless shopping experience. Below are the details of our shipping and return policies.
1. Processing Time
Orders are typically processed and shipped within 2 to 3 business days after payment confirmation. If processing takes longer due to high demand or order size, we will notify you promptly via email.
2. Shipping Costs
- Belgium: Free shipping for orders over €50; otherwise, a €7.95 fee applies.
- Netherlands: Shipping fee of €8.95.
- Luxembourg: Shipping fee of €9.95.
All packages are sent via Bpost with tracking information provided upon shipment. For shipping to other countries, please contact us at hello@succulux.be.
3. Order Not Received?
If your tracking status indicates delivery but you haven’t received the package, please:
- Check with your neighbors first.
- If the package is still missing, contact Bpost customer service at www.bpost.be/een-probleem-signaleren.
- Inform us at hello@succulux.be, and we will assist in resolving the issue.
4. Returns
Due to the perishable nature of our products, items containing live plants cannot be returned. All plants are carefully inspected before shipping and securely packaged to ensure they arrive in excellent condition.
For non-plant items, returns are accepted within 14 days of receipt, provided the items are unused and in their original packaging. To initiate a return, please contact us at hello@succulux.be.
For large orders, pickup can be arranged by appointment at our Westerlo location. Please contact us in advance to schedule.
5. Contact Us
If you have any questions or need further assistance, feel free to reach out to us at:
Succulux.be
Email: hello@succulux.be
Phone: +32 474 20 78 50
Address: [Belgium..]