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About Succulux and Our Plants
Find Answers Here about Succulux
Find everything you need to know about our plants, ordering, shipping, and special occasions in our comprehensive FAQ section.
Frequently asked questions
What types of plants does Succulux offer?
We specialize in a variety of succulents and cacti, ranging from common species to rare and unique varieties.
How are your plants sourced?
Our plants are sourced directly from reputable growers to ensure optimal health and quality.
Are the plants safe for pets?
While many succulents are non-toxic, some can be harmful to pets. Please refer to the specific plant description or contact us for more information.
Do you provide care instructions?
Yes, each plant comes with detailed care instructions to help you maintain its health and longevity.
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Ordering and Payment
How can I place an order?
Browse our online catalog, add desired items to your cart, and proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers.
Is it possible to modify or cancel my order after placing it?
Orders can be modified or canceled within 24 hours of placement. Please contact us via our contact page.
Will I receive an order confirmation?
Yes, an order confirmation will be sent to your email upon successful payment.
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Mini Plants and Special Occasions
Can I order mini succulents for events like weddings or corporate functions?
Absolutely! We offer customizable options for various occasions. Please contact us to discuss your specific needs.
How far in advance should I place a bulk order?
For large orders, we recommend placing your order at least 3 weeks in advance to ensure availability and customization.
Do you offer personalized packaging or labels?
Yes, we provide options for personalized packaging and labels to make your event memorable.
Are there discounts for bulk purchases?
We offer competitive pricing for bulk orders. Please contact us for a customized quote.
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Shipping and Return Policy
What are your shipping rates?
Shipping is free for orders over €50 within Belgium. For orders below €50, a €7.95 fee applies. Rates for other regions are as follows: Netherlands – €8.95, Luxembourg – €9.95.
How long does delivery take?
Orders are typically processed and shipped within 2 to 3 business days. Delivery times may vary based on your location.
Can I return a plant if I'm not satisfied?
Due to the perishable nature of our products, live plants cannot be returned. However, if there is an issue with your order, please contact us, and we will do our best to resolve it.
How are the plants packaged for shipment?
Our plants are carefully packaged with protective materials to ensure they arrive in excellent condition.